FAQs

Will I get the product as pictured?

All of our products are handmade and one of a kind. Your purchase will be as close to the photo as possible but may have very slight variations in texture while the shape, colour, size and dimension will be consistent.

How does our shipping work?

We offer free shipping for orders over $200 to Canada and the United States. We use Canada Post so delivery is about 2-10 business days.
International orders are $35 CAD, shipped by International Post, and vary in delivery times based on destination.
International orders may be subject to import taxes, customs & duty fees. These are not included in the product or shipping price, and will be the responsibility of the recipient.

How do our returns work?

We want you to be delighted with your purchases.
Non-returnable Items:
Unfortunately gift cards and earrings are non-returnable. Earring sales are final due to hygienic reasons.

Exchanges:
Other pieces can be exchanged for another item or a credit within 7 days of purchase, if unused and in original packaging, with prior authorization. Please contact us at info@fire-fly-studio.com. The cost of return shipping is paid by the customer.

What forms of payments do we take?

Visa, MasterCard & Amex credit cards and Paypal are accepted.

What's our privacy policy?

Any information we collect for the purposes of filling your order will be stored in a client data base. We promise to never sell or share your information. If you have any questions about this please contact us by email at info@fireflyjewellery.com

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