FAQs

How does our shipping work?

We offer free shipping to Canada and the United States. We use Canada Post so delivery is about 2-7 business days.  
International orders are $25 CAD, shipped by International Post, and vary in delivery times based on destination.   
International orders may be subject to import taxes, customs & duty fees. These are not included in the product or shipping price, and will be the responsibility of the recipient.

How do our returns work?

We want you to be delighted with your purchases. 
Non-returnable Items: 
Unfortunately gift cards and earrings are non-returnable. Earring sales are final due to hygienic reasons. 

Exchanges: 
Other pieces can be exchanged for another item or a credit within 7 days of purchase, if unused and in original packaging, with prior authorization. Please contact us at info@fire-fly-studio.com. The cost of return shipping is paid by the customer.

What forms of payments do we take?

Visa, MasterCard & Amex credit cards and PayPal are accepted.

What's our privacy policy?

Any information we collect for the purposes of filling your order will be stored in a client data base. We promise to never sell or share your information. If you have any questions about this please contact us by email at info@fireflyjewellery.com

This website uses third party apps that may place cookies on users' browsers and may collect IP addresses, cookie identifiers and web-site activity for targeted advertising purposes. This data may be used by third parties to target advertising on other sites based on users online activity. 

By requesting product updates, you are agreeing to receive emails from Firefly Art Jewellery. You can unsubscribe at any time.

The Firefly Art Jewellery website is hosted by Shopify.